Renogy Return and Refund Policy

Thank you for shopping with Renogy. We want you to have confidence in your purchase. If you change your mind or experience an issue with your order, please review the return and refund options below.

This policy applies to products purchased directly from the Renogy Ireland website, ie.renogy.com. It does not affect your statutory rights under applicable Irish consumer protection law.

1. Order Cancellation

You may cancel an order before it enters the shipping process. Our online self-service cancellation option is generally available for up to 30 minutes after an order is placed.

If the self-service cancellation option is no longer available, please contact our Customer Service team as soon as possible. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return process after delivery.

The 30-minute self-service cancellation window does not limit your statutory right to cancel an eligible online purchase within the applicable 14-day cooling-off period.

2. 14-Day Change-of-Mind Returns

For products purchased directly from ie.renogy.com, we offer a 14-day change-of-mind return period from the date you receive the goods. You do not need to provide a reason for returning an eligible product.

This policy applies to all products sold on our website, including batteries, solar panels, inverters, charge controllers, chargers and accessories.

To exercise your right to cancel, you must notify us within 14 days of receiving the goods. After notifying us of your cancellation, you must return the goods within a further 14 days.

Please return the goods with their accessories and original packaging where reasonably possible. You may handle the goods only as necessary to establish their nature, characteristics and functioning. If you handle the goods beyond what is necessary for this purpose, you may be responsible for any resulting reduction in their value.

For change-of-mind returns, you are responsible for the direct cost of return shipping, provided that we informed you of this responsibility before your purchase. Please contact our Customer Service Team for return instructions, especially for batteries and other goods that may require special handling during transport.

3. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is defective, does not conform to its description, or is different from the product you ordered, please contact Customer Service as soon as possible.

Your 30-Day Short-Term Right to Terminate

Under Irish consumer law, if the goods are faulty, do not match their description or specifications, are missing agreed accessories, or cannot fulfil their intended purpose, you will generally have the right to terminate the contract and request a refund within 30 days of receiving the goods.

This right is separate from the 14-day change-of-mind return period. Where applicable, you may request a refund without being required to accept a replacement first.

Please contact Customer Service and provide your order number and a description of the issue. Photos or videos may help us understand the problem and arrange the appropriate return procedure.

Problems Identified After 30 Days

After the 30-day short-term termination period has expired, you may still be entitled to a replacement if the goods are faulty or do not conform to the sales contract.

Your statutory rights are not limited to the duration of any commercial warranty. The remedies available depend on the circumstances and applicable law.

4. Return Shipping Costs

The following return shipping arrangements apply, subject to your statutory rights:

• Change-of-mind returns: The customer are responsible for the direct cost of return shipping if this responsibility was disclosed before purchase.
• Faulty, defective or non-conforming products: Renogy will cover reasonable return shipping costs where required by applicable law.
• Products damaged in transit or incorrectly supplied: Please contact Customer Service so that we can arrange an appropriate solution and return shipping where applicable.

For products that require special handling or transport arrangements, please contact Customer Service before shipping the item. This is particularly important for batteries.

5. Refunds

For an eligible cancellation under the 14-day cooling-off period, Renogy will issue the refund without undue delay and no later than 14 days after being informed of your decision to cancel.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where required by law, the refund will include the cost of the standard delivery option originally offered. If you selected a more expensive delivery option, we are not required to refund the additional cost over the standard delivery option.

Refunds will normally be made using the original payment method unless you expressly agree otherwise. We will not charge a refund fee. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

For refunds arising from faulty or non-conforming goods, we will comply with the applicable statutory requirements.

If your payment card uses a currency other than EUR, the amount credited to your account may differ from the original amount due to exchange-rate fluctuations or charges imposed by your card issuer. These differences are determined by your payment provider or financial institution.

6. How to Return a Product

To help us process your return efficiently, please follow these steps:

1. Notify us of your return or cancellation. Contact Renogy Customer Service with your order number and let us know whether you are cancelling because you have changed your mind or because the product is faulty, damaged or incorrect. You may also use any cancellation method or form we make available.
2. Receive return instructions. Our Customer Service team will provide appropriate instructions for returning the product. For products requiring special transport or safety arrangements, please follow the instructions provided.
3. Package and send the product. Pack the product securely and include its accessories where reasonably possible. For a change-of-mind cancellation, send the goods back within 14 days after notifying us of your cancellation.
4. Receive your refund or other remedy. We will process your request in accordance with this policy and applicable consumer protection law.

Please contact Customer Service before arranging a return directly to a warehouse, as warehouse facilities may not accept unannounced customer deliveries.

A return authorisation number (RMA) may help us identify and process your return. However, obtaining an RMA is not a condition for exercising your statutory right to cancel, and we will not reject a valid statutory cancellation solely because an RMA was not obtained beforehand.

7. Replacements and Technical Support

If you experience a product issue, please contact our Customer Service or Technical Support team for assistance.

Depending on the nature of the issue, you may be offered troubleshooting, a replacement or another remedy available under applicable law. Where a replacement is provided, it may be a new or refurbished product of equivalent functionality, subject to your statutory rights and the applicable legal requirements.

Please have the following information ready where possible:

• Order number or proof of purchase
• Description of the problem
• Photos or videos showing the issue, if relevant
• Contact details and delivery address

Please do not ship a battery or other product requiring special transport arrangements until you have received the necessary safety and packaging instructions.

8. Purchases from Third-Party Sellers

If you purchased a Renogy product through an independent third-party seller or marketplace, such as Amazon, please contact the seller or marketplace through which you placed the order for information about its return and refund process.

Your statutory rights against the relevant seller remain unaffected. Renogy may also be able to provide technical support or warranty assistance where applicable.

9. Gift Card Refunds

If an order was paid for using a Renogy gift card, the portion of the refund originally paid using the gift card will normally be returned to the original gift card, subject to applicable law.

Where an order was paid using multiple payment methods, the refund will generally be allocated to the original payment methods in accordance with the amounts paid and applicable legal requirements.

Gift card balances are not redeemable for cash except where required by law.

10. Your Statutory Rights

Nothing in this policy excludes, restricts or limits any rights or remedies you may have under applicable Irish or EU consumer protection law.

Where this policy provides a less favourable term than a mandatory statutory right, the applicable statutory right will prevail.